Notice of Temporary Office Closure – COVID-19



Attention 247 Investigations Clients & Suppliers;

We have been closely monitoring the Coronavirus (COVID-19) outbreak and continue to observe the recommendations of Health Canada and British Columbia’s senior health officials.  Our first priority is the continued safety of our employees and our customers.  Public health officials continue to advise that social distancing is the most effective strategy to prevent the spread of COVID-19.  As such, all physical office locations will be closed to all outside visitors including customer walk-ins until further notice.

All staff is working remotely, and all services are available.

Should you need to contact us, please email and one of our representatives will be in touch with you as soon as possible.

We appreciate your support and understanding of this decision.



About 247 Investigations


We employ a team of specially assembled private investigators, computer investigators and sources to support all the private investigation services and surveillance needs of our clients.

247 Investigations was founded by a retired RCMP officer in 1999, and was acquired in June of 2018 by two senior investigators who have been in the business for over 20 years. We are dedicated to quality surveillance, cyber investigations, and general inquiries for all types of corporate and insurance matters. We are licensed and bonded with the Solicitor General Department in British Columbia and are a member of PIABC and CAPI.


247 Investigations is a results-oriented firm that is committed to providing each client with the most competent and cost efficient private investigation services available. We bring 20+ years combined legal and investigative expertise with professional experience in both the federal and provincial court jurisdictions.

We offer:

Surveillance Investigations

We work in the fields of civil litigation, auto insurance, casualty and general property. We have extensive experience with complex and high risk claims, particularly for auto insurers.

In our years in this industry, we have saved insurers millions of dollars with our unique way of approaching investigations. With the addition of a cyber and general investigation team to our surveillance team, we are a full service investigative firm.

Online, Cyber, Media and Social Media Research

Although we offer a wide range of investigative services, we have created a niche in social media investigations and deep web cyber searching over the past 20 years.

Cyber research is invaluable to uncovering evidence of fraudulent or exaggerated claims, verifying claims as they have been represented, locating subjects in need of interviewing, confirming actions that may contradict or verify work restrictions, clarifying and assisting with timelines, identifying associates in need of interviewing, providing insight into pre and post event functioning, and verifying employment, market trends, industry changes and other relevant information relating to insurance claims.

Cyber and online work dovetails with making direct inquiries, and should always be done prior to commencing surveillance.

Accident Investigations

Accident investigations and subsequent injury investigations can be complex. We have decades of interviewing experience in this area, and utilize all tools available, including cyber and social media, together with standard witness interviews to get to the truth of events and the effects of an accident. Whether our investigation is for an insurer and their counsel, or for counsel for injured parties, our interest is in the facts and truth. No one likes surprises. We will get you the information you need to move forward.

Liability Investigations

Liability investigations can be complex and daunting. Someone is always assessed with fault over an incident, whether partially or fully. We deliver evidence and data that supports conclusions through photos, statements, diagrams and online research. We have considerable experience with fraud and exaggerated claims which require detailed and measured approaches. Our interviewing techniques include gaining cooperation, information, and signed statements; gaining additional leads; and determining intent, past behaviours, and such. All of these methods are tools used to support our clients’ interests.

Process Serving

We now offer process serving, which includes a number of attempts as indicated for the region within 7 to 14 business days and all kilometres. We are not
offering Out of Province or Country Services at this time. We will not file documents on behalf of the client, but will forward all original documents to you within 3 business days or earlier in the event of rush service requests.

Please see our Process Serving page for more details on our services and the steps involved.

Other Services

Many types of investigations occur at the same time. A motor vehicle accident investigation may turn into an investigation of personal injury, wage loss, and liability. Outside of surveillance, cyber, accident, and liability investigations, we also provide the following services:

  • General Civil Investigations 
  • General Insurance Investigations
  • Employment Inquiries
  • Background Verification
  • Witness & Collateral Inquiry
  • Identification, Locates & Interviews
  • Wage Loss Verification 
  • Market & Industry Trends


Contact Us


Surveillance Department

General, Liability, and Cyber Investigations
250-585-7015 or 1-866-779-9777

Head Office / Mailing

Suite 1, 5148 Metral Drive,
Nanaimo, BC V9T 2K8

Telephone: 1-866-779-9777
Main Office: 250-585-7015
Facsimile: 250-585-7017


Okanagan / Interior

Telephone: 1-866-779-9777